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Kalite: AI Quality Scoring
AI-powered customer service quality scoring
hsnsvlcicek / Quality / Dashboard

Dashboard

01.06.2026 → 25.06.2026 · 25-day window ·● live
Red Notes Evaluated
2,694 / 11,277
Dealer Requests Evaluated
1,239 / 10,514
Total Reviewed
0
Objections
0
● Red NoteOverall average
★ 7.0
RESOLUTION×0.50
5.4 /10
PROFESSIONALISM×0.25
8.2 /10
SPEED×0.15
9.4 /10
COURTESY×0.10
8.5 /10
● Dealer RequestOverall average
★ 7.4
RESOLUTION×0.50
6.3 /10
PROFESSIONALISM×0.25
7.9 /10
SPEED×0.15
9.6 /10
COURTESY×0.10
8.1 /10

Agent Quality Summary

12 records
Click a row → agent conversation detail
AGENTTYPEEVAL.REVIEWEDAI SCORERESOLUTIONPROFESSIONALISMSPEEDCOURTESY
aaysekoc● Red Note20/27.6
6.1
9.2
8.8
9.2
mmertdemir● Red Note20/28.7
8.7
8.1
9.6
8.4
zzeynepay● Dealer Request20/27.9
6.9
9.2
8.9
8.4
bburakkaya● Red Note30/38.6
8.7
8.2
9.0
8.5
eelifsahin● Dealer Request60/67.8
7.1
8.2
9.0
8.7
oonuraydin● Red Note30/38.0
7.2
8.3
9.2
9.8
ssilacelik● Red Note60/68.2
7.3
8.6
10.0
8.6
kkaanarslan● Red Note30/38.7
7.7
9.9
9.1
9.7
dderyadogan● Red Note50/59.3
9.7
8.5
9.9
8.6
eemrekurt● Dealer Request30/38.5
7.6
9.7
9.1
9.3
nnazliyilmaz● Red Note60/69.2
9.5
8.4
9.6
8.7
bbaranöz● Dealer Request20/28.4
7.5
9.3
9.2
9.5